Lume - The Everyday Pro Camera

Lume

Support

Need a hand with Lume? Write to us and a person will answer.

Contact

support@lume.camera

It helps to say which iPhone you have, your iOS version, and what you were doing when it went wrong.

Your subscription

Manage or cancel

Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Lume. You can also get there from Lume: Settings › Subscription › Manage subscription.

If you cancel, Lume keeps working until the end of the period you paid for. Your gallery and everything you shot stay open either way.

Restore purchases

New iPhone, or reinstalled Lume? In Lume, go to Settings › Subscription › Restore purchases. The same button is on the subscription screen. Use the Apple Account you bought with.

Redeem an offer code

In Lume, go to Settings › Subscription › Redeem an offer code and enter your code. Founders codes go here too.

Refunds

Apple handles refunds for App Store purchases. Ask at reportaproblem.apple.com.

Which iPhones

Lume needs iPhone 15 Pro or later and iOS 26 or later.

Lume shows only what your iPhone can do, so a feature that is missing on your phone is expected. ProRAW, ProRes, Apple Log and Open Gate need an iPhone Pro model, ProRes RAW needs iPhone 17 Pro or later, and Dual needs an iPhone with more than one back camera.

Set up the Lock Screen camera

Lume can open straight from a locked iPhone. Pick any of these:

The Lock Screen camera is the same camera, with your modes and custom settings. iOS sets a few limits while iPhone is locked: no ProRAW Max, no recording to a drive and no 4K at 120 fps.

Where your photos go

Photos and videos are saved to your Photos library, like any camera, or straight to an external drive if you plug one in. Lume has no account and no cloud, so there is nothing to sign in to and nothing of yours on our servers.

If a shot is missing, check that Lume is allowed to add to Photos: in the Settings app, go to Apps › Lume › Photos.